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HP Selling HP Business Service Management Solutions Sample Questions:

1. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of service management
B) director of applications monitoring
C) director of performance testing
D) director of mobile applications

2. What do executive level buyers expect from salespeople when seeking a solution for their business issues?

A) that they can whiteboard the specific solution that will address the specific business issues
B) that they can provide customer case studies for ideas to address the business issues
C) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
D) that they can provide a short and detailed demonstration that clearly shows how to address the business issues

3. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

A) Operations Manager Dashboard
B) Service Health Reporter
C) Run Time Service Model
D) Real User Monitor

4. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Application Performance Management
B) Infrastructure Management
C) Operations Intelligence/Analytics
D) Operations Bridge

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Highlighting the customers' ITIL Service Management issues.
C) Identifying competitors who are engaging with the customers.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

Solutions: