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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Care Pack Services

2. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Accidental Damage Protection
D) HP Care Pack Services

3. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider offering
B) Wider geographical coverage
C) Better security services
D) Lower prices

4. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Attach Widget
B) HP Care Pack Central
C) HP Cirrus
D) MySalesGuide

5. Which services can be offered for both printer and PC equipment? (Select two.)

A) Maintenance Kit
B) Asset Tagging
C) Onsite Repair
D) Defective Media Retention
E) PC Tracking and Recovery
F) Printer Installation

Solutions: