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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A) Card sorting
B) Heuristic review
C) Consequence scanning

2. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A) Develop reports in Sales Cloud.
B) Create dashboards in Tableau.
C) Provide Kanban view in Revenue Cloud

3. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Invite the developers to lead the conversation for synthesis and persona development.
B) Conduct interviews with developers to gather insights on process approaches.
C) Facilitate a workshop on ideating and sketching with the core team members.

4. A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

A) Increase positive environmental impact brand awareness
B) Increase online engagement with the company marketing site
C) Increase overall electric vehicle sales by 20% annually

5. During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

A) Journey Mapping
B) SWOT Analysis
C) Prioritization Matrix

Solutions: