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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager?

A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It is an application that is part of the SAP Supply Chain Management application.
C) It is a relational database system that can be used as an alternative to databases from other vendors.
D) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.

2. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
B) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.

3. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Business Case Calculation
B) Incident Management
C) Bid Management
D) The entire documentation
E) Test Information

4. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY_SETUP
C) MSY_SETUP
D) SMSY

5. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The products supported as defined in the SLA
B) The maximum time for providing corrective action for critical issues
C) The Initial Response Time (IRT)
D) The dedicated support consultant that has been assigned to the customer

Solutions: