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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Huawei provides its own reporting tools. If customers do not want to use Huawei's reporting tools, they can use third-party reporting tools and Huawei open data dictionary for third-party reporting tools. ()

A) FALSE
B) TRUE

2. Multiple customers dial the same number, and ordinary customers can be assigned to the IVR process or skill queue; VIP customers can be assigned directly to the agent without waiting for the customer. ()

A) FALSE
B) TRUE

3. In our UC solution, because Recording is a third-party component, we need to access our UC system via OBG.
()

A) FALSE
B) TRUE

4. Which of the following forwarding services does the eSpace UC solution support? () (multiple choices in this question)

A) Offline forwarding
B) No response forward
C) Busy forward
D) Unconditional forward

5. In many cases, the contact center needs to integrate with the CRM system to provide a unified system for the customer.
Huawei has also docked with many mainstream CRM manufacturers in the industry. Which manufacturers have completed the docking? () (multiple choices in this question)

A) Microsoft Dynamics
B) Oracle Siebel
C) SAP
D) Sugar

Solutions: